Berks & Beyond Blog

Demand drives profit.  Cost-containment drives profit.  Efficient processes drive profit.

But can temporaries drive profits?

Absolutely.  By deploying the right staffing strategy, you can greatly enhance your ability to control costs, improve productivity and manage risk.

Need proof?  If so, you’ll appreciate the following case study of a business that discovered the profitable benefits of strategic temporary staffing:

CASE STUDY:  Enacting New Plans

The Challenge:  A public transportation department decided to expand service offerings by building a new trade and transit center.  They needed to hire ten additional employees, ranging from bus operators, to service reps, to a project manager – all under a tight budget, and without the help of a human resources department.

The Solution:  The transportation department relied on a staffing service to source candidates, using a combination of advertising and database searches.  To fill the positions quickly – without sacrificing quality – they used several service options, including temporary hires, temp-to-direct options and direct placement.  The staffing firm also developed specialized application forms to gather critical records such as background check releases and drug screen consent forms.

The Results:  Thanks to this staffing services’ recruiting capabilities, the transportation department reviewed at least three qulified candidates for each position.  And using their hiring system, all of the positions were filled on-time and within budget.

By outsourcing the recruiting process and using temporary and temp-to-hire services, the department shifted and reduced overhead expenses.  In doing so, they enjoyed significant cost savings.

Productivity also improved.  Because staffing specialists focused on recruiting and hiring, the department’s employees could concentrate on core job concerns.

Finally, the transportation department minimized their exposure to hiring risks.  By taking advantage of temp-to-hire services, the department was able to try out potential employees on the job before extending an offer for employment – thereby reducing their chances of making bad hiring decisions.  Legal exposure was also reduced, because the service followed non-discriminatory hiring practices for direct hires and assumed all tax and reporting requirements for temporary employees.

Berks & Beyond Can Help Drive Your Profits

With a full complement of staffing service options, Berks & Beyond Employment Services can customize a staffing plan that will enhance your company’s profitability.  Call us today to learn how.

Implementing a faulty or sloppy employee review system can put your company at risk.  One misstep can lead a disgruntled employee to “pull the trigger” on a hairy lawsuit.  So as a responsible manager, how do you keep your company out of the crosshairs?

Here is a quick list of best practices for ensuring your performance reviews are legally defensible:

1. Develop adaptable appraisal forms.  Use flexible forms evaluators can change to suit the type of position available.  The forms should allow evaluators to: incorporate specific job criteria; weight and prioritize attributes and job responsibilities; easily keep accurate, detailed annual review records for all employees.  Should you need to protect your company in the case of a dispute, this standard documentation will provide valuable evidence that evaluators conducted all appraisals in a consistent manner.
2. Train your evaluators.  Provide written instructions on the purpose and mechanics of your review system.  Teach evaluators to base appraisals upon observed evidence – never “gut feelings” or other subjective criteria.  Include information on potential EEO problems and emphasize the importance of accuracy.  Supplement written instruction with role playing, and require evaluators to sign a statement saying they’ve received and reviewed the instructions.
3. Clearly communicate the review process ahead of time.  When review time comes around, make sure employees know:  the purpose of the reviews; the impact they’ll have on employees’ work; how the reviews will be conducted; what to expect during discussions.
4. Require employees to agree to primary job duties.  During the evaluation, ask each employee to review the job duties on which he has been rated.  To prevent later debates, require each employee to sign a statement that the list provided constitutes an accurate and complete list of his major job duties.
5. Safeguard against inaccuracy and evaluator bias.  Emphasize the importance of avoiding stereotypes based on race, sex, age or any other characteristics.  Monitor evaluators and develop a system of cross-checks to ensure evaluators do not go too easy on employees, or consistently rate a particular group lower than another.
6. Summarize and distribute reviews.  Have evaluators write up salient aspects of each employee appraisal and distribute copies to all relevant parties.
7. Have each employee review and sign his evaluation.  After being given the opportunity to review and write in his own comments, require each employee to sign and date the evaluation.  This will discourage employee attempts to dispute the evaluation down the road.
8. Keep a regular review schedule.  Like any other inconsistency in employment actions, failure to provide timely reviews can become the basis for an EEO charge or other frivolous lawsuit.
9. Provide for appeals on grievances.  Give employees the right to appeal performance reviews to a higher level supervisor.  In addition to being a goodwill gesture, this process will also undermine the case of any employee who later attacks the evaluation in an EEO or wrongful discharge claim.

Make it Easier on Yourself

Remember, our temporary employment services save you the risks, time and hassles associated with performance reviews.  Contact us today to learn more.

A well-designed wellness program can be just what the doctor ordered.  Implemented properly, a wellness program can:

• increase productivity
• control preventable healthcare costs
• boost morale
• reduce employee stress, ER visits and absenteeism

If you’re looking to institute a wellness program for your company, or want to make your existing wellness program more comprehensive and effective, consider these points before getting started:

1. What are you trying to achieve?  Determine your reason(s) for introducing the wellness initiative before deciding what types of programs to offer.
2. Whom are you targeting?  Make sure the programs you offer appeal to all age groups and fitness levels.
3. What’s your budget?  According to the Wellness Councils of America, wellness programs can cost anywhere from $10 to $125 per employee, depending upon how they are structured.
4. How will you encourage participation?  Consider:  lower premiums or co-pays; cash contributions to health savings and reimbursement accounts; or even a point system where employees can redeem “participation points” for merchandise or money.  Whichever option you choose, keep the incentives positive and never force employees to participate.
5. How will you gauge success?  To determine how your program is doing, you should design and conduct a longitudinal study for tracking metrics such as:  productivity, absenteeism, workers’ compensation claims, ER visits, hospital admissions and health insurance claims.
6. What does your attorney suggest?  Ask your attorney about compliance with HIPAA (the Health Insurance Portability and Accountability Act) and ADA (the Americans with Disabilities Act).
7. How will you publicize the program?  Consider both internal communications to explain programs, benefits and incentives, as well as external PR opportunities to enhance your position in the community and attract potential employees.

What do wellness programs and staffing services have in common?

They both provide great ways to manage benefits expenses, improve employee productivity and morale, and gain a competitive recruiting edge.  Contact Berks & Beyond today to find out more.