Berks & Beyond Blog

Complaints.  Conflicts.  Crises.

As managers, we all have days when we want to just close the office doors and shut ourselves off from our employees.  But as tempting as it sounds, adopting a “do not disturb” management style comes at a price.  Over time, isolating yourself from your staff can lead to disconnected and resentful employees, lowered productivity and a toxic corporate culture.

Fortunately, you can easily avoid management pitfalls like these by staying approachable.  Use the following quick tips to keep your team happy, motivated and working for you:

• Leave your door open.  A manager who does most of his or her work behind closed doors can leave employees feeling alienated and cut-off.  So even if it means additional distractions, try to keep your office door wide open whenever possible.
• Chat up your staff.  Create an environment where workers feel you take an interest in them beyond the work they do.  A simple “Good morning, how was your weekend?” will make employees feel like you care.  If they believe you care, they’ll regard you with more respect and perform better for you.
• Set your staff up for success.  As much as possible, give employees sufficient lead-time to complete projects or tasks.  Ensure that all assignments are explained carefully.  Specify what needs to be done, by whom and within what time frame.  Make yourself available for guidance when needed, and answer employees’ questions in a way that will help them accomplish the goals you have set for them.
• Don’t punish the messenger.  Let your staff members know that they can come to you with potential problems, as well as suggestions on how to improve their processes.  Show them you realize that because they’re the ones on the front lines, doing the day-to-day work, they have valuable insights into what’s really going on.

Our Door is Always Open

Do you have a staffing question or concern?  Contact us today.  At Berks and Beyond, you can always approach us for the expert staffing advice and information you need.

Implementing a faulty or sloppy employee review system can put your company at risk.  One misstep can lead a disgruntled employee to “pull the trigger” on a hairy lawsuit.  So as a responsible manager, how do you keep your company out of the crosshairs?

Here is a quick list of best practices for ensuring your performance reviews are legally defensible:

1. Develop adaptable appraisal forms.  Use flexible forms evaluators can change to suit the type of position available.  The forms should allow evaluators to: incorporate specific job criteria; weight and prioritize attributes and job responsibilities; easily keep accurate, detailed annual review records for all employees.  Should you need to protect your company in the case of a dispute, this standard documentation will provide valuable evidence that evaluators conducted all appraisals in a consistent manner.
2. Train your evaluators.  Provide written instructions on the purpose and mechanics of your review system.  Teach evaluators to base appraisals upon observed evidence – never “gut feelings” or other subjective criteria.  Include information on potential EEO problems and emphasize the importance of accuracy.  Supplement written instruction with role playing, and require evaluators to sign a statement saying they’ve received and reviewed the instructions.
3. Clearly communicate the review process ahead of time.  When review time comes around, make sure employees know:  the purpose of the reviews; the impact they’ll have on employees’ work; how the reviews will be conducted; what to expect during discussions.
4. Require employees to agree to primary job duties.  During the evaluation, ask each employee to review the job duties on which he has been rated.  To prevent later debates, require each employee to sign a statement that the list provided constitutes an accurate and complete list of his major job duties.
5. Safeguard against inaccuracy and evaluator bias.  Emphasize the importance of avoiding stereotypes based on race, sex, age or any other characteristics.  Monitor evaluators and develop a system of cross-checks to ensure evaluators do not go too easy on employees, or consistently rate a particular group lower than another.
6. Summarize and distribute reviews.  Have evaluators write up salient aspects of each employee appraisal and distribute copies to all relevant parties.
7. Have each employee review and sign his evaluation.  After being given the opportunity to review and write in his own comments, require each employee to sign and date the evaluation.  This will discourage employee attempts to dispute the evaluation down the road.
8. Keep a regular review schedule.  Like any other inconsistency in employment actions, failure to provide timely reviews can become the basis for an EEO charge or other frivolous lawsuit.
9. Provide for appeals on grievances.  Give employees the right to appeal performance reviews to a higher level supervisor.  In addition to being a goodwill gesture, this process will also undermine the case of any employee who later attacks the evaluation in an EEO or wrongful discharge claim.

Make it Easier on Yourself

Remember, our temporary employment services save you the risks, time and hassles associated with performance reviews.  Contact us today to learn more.